Improving process, mindset & customer journey

▶ 0:00We're here with Tom from Three County Solar. So Tom, how have you found the event today? Because I know we started working together quite recently. You've just been building up the solar. Has it been useful? Absolutely. I think there's so many different, from the speakers have given us so many different ideas on, you know, first of all, how we get the processes in place from the back end, from the admin. And I think more importantly, certainly speaking for myself, is the mindset when we're going to see the clients and the journey that we need to sort of take them through. So yeah, I'm just keen to get started.

▶ 0:30back in the office as soon as possible. Yeah, and get this implemented. That's exactly what we want to achieve. Everyone raring to go, ready to hit 2026. And I think, you know, we looked at your processes because we'd just done enough to get some data. And I think it was just a few tweaks, but hopefully today's just hammered those tweaks home. 100%. 100%. Yeah. And it's, you know, some of those kind of like slap in the face moment. You're like, well, of course, why aren't we doing that? To some of the more sort of intricate and simple things that we can implement that's just going to change, change the way we sort of

▶ 1:00deliver our, our service to the customer and make sure we get those leads over the line. Brilliant. And did you have a favorite speaker of the day? Yeah, please forgive me. I've forgotten his name. But the Australian chat was fabulous. Kieran. Kieran. Yeah, love to meet Kieran. And I wish I could have a pint with him now. So maybe on the next one. Brilliant. No, I really appreciate you coming Tom. And yeah, exciting 2026 together hopefully. Can't wait. Yeah, cheers.